Simply add the item you wish to purchase and add it to your shopping cart. Proceed to the checkout page, fill in your personal information, and enter your payment details.
Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order.
Often times we are unable to make these changes because we have your order packed and awaiting shipment within 24 hours of being placed. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it. However, please contact our Customer Service as soon as possible “firstname.lastname@example.org”.
Credit cards (Visa, Mastercard and American Express), which is processed via Payfort.
We ask all customers to check your original orders and compare your product against the website when you receive it. If you believe you received the wrong item, or your order is damaged, please contact us within 3 days upon receiving so we can work with you to correct the issue.
Standard shipping to our selected areas is always free! However, prior to confirming your order, you’ll be able to select expedited delivery options and review the prices for each option.
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within 2-4 business days after it is submitted. Keep in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected time frames are estimates and can vary due to factors outside of JOVIAL’s, and the courier’s, control.
Unfortunately, due to shipping exemptions, if your country is not available in our checkout, we are unable to ship there at this time.
We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.
Yes! You will receive a tracking number once your order has been dispatched from our warehouse.
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to JOVIAL within 3 days of receiving your order.
All of the orders are being shipped from Dubai, UAE. “JOVIAL MENA REGION”
JOVIAL cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.